Failed Writebacks are found under the To-Do List tab. They represent confirmations we have tried to write into your practice management software, but were unable to bridge a connected to your server. This can be caused by the following factors: power outages, your server being turned off, and a loss of internet connection at your office.
You will see under the Failed Writebacks list what appointment we attempted to confirm in your system. You can work from this list to make any necessary changes in your practice management system. Afterward, simply click Acknowledge next to the Failed Writeback that you have addressed, signifying that you have made the confirmation or cancellation in your system manually.