Depending on how survey respondents answer survey questions, they will be redirected to custom web pages. If a respondent fills out a survey with an average score of 7 or above, he or she will be redirected to a customized, positive thank you page as well as a referral request. If a respondent fills out a survey with an average score of 6 or below, he or she will be redirected to a customized page requesting more information on how to make things right: negative survey respondents will not be prompted to leave a referral. All web page content is editable by the user.
- From the Navigation Bar, click Templates.
- In the Side Navigation, click NPS and Web. In the middle column, you will see editable templates for all web page content associated with the NPS Patient Satisfaction Survey.
- Select which template you want to edit.
- Edit your content and click the Save button.