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FAQs & Troubleshooting

  1. Legwork Support
  2. Software
  3. FAQs & Troubleshooting
  • How do I allow remote desktop access?
  • Acknowledging Failed Writebacks
  • Marketing Insights: Recall %, how is this calculated?
  • How do I change my appointment reminder delivery schedule?
  • My patient would like to opt back in to text messaging, how can they do this?
  • Messages are going out with incorrect appointment time, why?
  • When I sign in to Legwork, my screen is blank. Why is this happening?
  • How many postcards have we sent this month?
  • What types of messages can Legwork send to our patients?
  • How often does Legwork sync with our database?
  • How do monthly Email/Blog Campaigns work?
  • What is a Failed Writeback?
  • What are Leads?
  • What is a Touchpoint?

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